From costume ordering to costume sizing, and first-time customers to life-long customers. No matter the topic of discussion, you have their full and undivided attention. You may know them as the Customer Service Team, but we prefer to them as the heroes behind the phone!
Our Customer Service Representatives take the time to help each and every caller. They are happy to chat, well-educated on dance industry trends, and continuously thinking of creative ways to help each customer reach a solution. Even if reaching that resolution takes five minutes or five hours, you will never be rushed!
We spoke to Vicky, Customer Service Manager, along with Brittni and Angela, Customer Service Representatives, to collect their best kept secrets. Now, we would like to share with you, tips and tricks to getting the most out of your conversation with customer service.
What is the most efficient way to reach Customer Service?
Give us a call (1-888-808-0801) or send us an email [email protected]. These options allow the ability to directly reach a customer service representative. Whereas, all other forms of communication, may hold up communication process. For instance, attempts to reach customer service via social media channels, may delay our response time.
When is the best time of day to chat with Customer Service?
Morning 9:00 am EST – 11:00 am EST, we seem to get very busy during lunch hours.
What should customers know when reaching out to Customer Service?
• Introduce yourself! We love talking to our customers!
• Before we can help any customer we must be speaking directly with the studio contact assigned to your account. If your studio contact needs to be updated, no problem, we will help.
• To verify we are speaking to the correct person, we need to know one of the following: customer number, studio name, billing zip code, or studio phone number.
• Knowing the purpose of your call and details of what you need assistance with, is always helpful. For instance, if you have a question regarding a costume, it helps to know the style number, color, and name prior to calling. We will handle the rest!
What is new for Curtain Call Customer Service?
Call Back Feature
No more music! We understand everyone is busy and may not have the time to be waiting on hold listening to our catchy tunes. So to help, we created our Call Back Feature. When we receive your call, you have the option to receive a call back when the line becomes available. We add your call to our queue and alleviate your time spent waiting. More than 50% of our customers are currently utilizing our Call Back Feature and 100% of those customers are able to use their time waiting wisely.
It’s busy season! During the months of January and February 2018, our Customer Service Representatives will be available Monday – Friday from 9:00 am EST – 7:00 pm EST. Come March, we will be available during our regular hours Monday – Friday from 9:00 am EST – 5:30 pm EST.
There is no right question or right way to ask. Our Customer Service Team is always ready to help in any way, no matter the size or uniqueness of your issue. They are continuously working to do our very best to satisfy our customers. Feel free to call about your little questions. Even if they may seem silly, that’s what we are here for!