Monthly Archives: December 2014

  • Traditional Meets New Age: Relationship Managers Rely on “Personal Touch”

    Author: Ashley Zimmerman

    In a world that’s increasingly high-tech, with so many impersonal interactions taking place via email, text messages, and social media, it’s nice to take a step back and connect with people on a personal level. Curtain Call’s relationship managers do just that.

    One thing that really differentiates us from other organizations—not only in our industry, but also in many others—is our focus on building personal connections. We really get to know our customers, we pride ourselves in serving as their advocates and we absolutely love being there to brainstorm new ideas with them.

    From talking about ideas that make a performance really special, to making sure that everything arrives as planned and on time. From following up after the show to hear about how it went, to discovering new opportunities to not only meet—but exceed—customer expectations. These personal connections are priceless both to us and our customers.

    I’m one of 12 dance relationship managers at Perform Group. We’re your voice to the company—to design, to customer service, to the president of our company! One of the favorite parts of our job is getting feedback from our customers to understand their pain points and to help remove them.
    We are trained ballerinas, competition dancers, and hip-hop street dancers. From picking out costumes to discovering new industry innovations to make their businesses run efficiently and successfully, we work as a team to ensure the best experiences for our clients.

    We also understand their customers. And, because we’ve worked with clients all around the country for 45 years, we’re able to bring our clients best practice ideas and emerging examples of what we’ve seen work for other dance studio owners.

    Our relationship managers are all about personal touch so once you’ve browsed through our costume options—in one of our exquisite hard copy catalogs, or online—we love to brainstorm with you about how we can help make your next performance memorable. We’ll work with you to make sure that no details are left to chance, that your deadlines are met and that your order is exactly as you expected.

    We also like to hear from you after the performance. That’s when we often learn the most about your needs and how we can deliver even more value the next time around.

    If you’re one of our customers, and are comfortable sharing a story, please do. Even if you’re not a customer yet, we’d love to hear from you! Share your comments below, or give us a call. We’re here to help. It’s what we love to do!

    Feel free to take some time to learn more about our Relationship Managers.

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