Tag Archives: relationship managers

  • Curtain Call® 2019 Favorites

    It has been my privilege to work as a Relationship Manager for Curtain Call for several years. Truthfully, I consider my job as a Relationship Manager to be pretty great. Not only do I have the opportunity to continue working in an industry I love long after I hung up my pointe shoes, but I have the chance to work with studio owners and teachers on a daily basis. I joke with many of my customers that I live vicariously through them and I have lots of fun helping them select recital themes, costumes, and more. I love seeing our customers’ visions come to life on stage. I work very closely with many studio owners throughout Georgia and Florida and every year when our new line is released, our customers ask me about my favorite styles. I always have my own personal favorites whether it be a very on trend Jazz look, or a really gorgeous and flowy Contemporary style.

    2019 favorites

    However, not every one of my personal favorite costumes is good for every customer. Sometimes, the style doesn’t work within their overall theme. Occasionally, the style isn’t the right choice for the age group of the dancers who would be wearing the costume. Whatever the reason, as a Relationship Manager, it is my job to think beyond my own personal style choices and think about what is best for the dancer, the dancer’s parents, the teacher, and the studio owner.

    As a manufacturer and supplier of costumes, it falls on us to think beyond the style itself and to think about the needs of our customers. Perhaps what makes a style a “winner” isn’t just that it is a pretty costume, but that it is in stock when the customer needs it. Maybe the costume is selected because the style would look good on a class of dancers where there is a big age range and the costume needs to look great on everyone. Or, maybe the costume works well for the customer because it isn’t a specific look, meaning it would work just as well for a jazz class featuring 5 and 6 year old dancers as it would for a fun hip hop routine featuring 12 year old dancers.
    To that end, we have curated a list of our “Favorites” – an initial collection of styles that we love, not only because we love the look and feel of the costume, but because of their versatility. Consider our Curtain Call 2019 Favorites not just our recommendations, but also styles that will meet your needs.

     

    It is also our personal commitment to you to ensure the following:

    • Every Curtain Call 2019 Favorite style is guaranteed to be in stock and ready for your orders by the end of October.
    • Every Curtain Call 2019 Favorite style is a Y.P.A.D. approved costume, age appropriate, and fashion forward.
    • Every Curtain Call 2019 Favorite style will be available to be viewed at costume shows, whether it is our new full line show in Baltimore, our regional shows hosted by your Relationship Manager, or UDMA.

    You may also reach out to your Relationship Manager to ask more about the selection of styles, or ask to view samples of the costumes. Does this mean these are the only costumes we recommend to you? Absolutely not! We have three catalogs full of beautiful and on trend costumes: Curtain Call, Perform, and NX3. Our goal with our Curtain Call 2019 Favorites is to reinforce our commitment to you to be a company with fashion forward, in stock styles, which meet you and your dancer’s needs.

    Shop our Favorite styles now

    We hope you love our new line and we can’t wait to see you at shows this fall. For those of you in Georgia and Florida, I just may have a few themes and ideas ready to share with you. I’ll keep planning imaginary recitals in my head just in case you could use a few new ideas.

    Happy dancing,
    Amelia

  • See the Sparkle for Yourself

    At Curtain Call, we understand how important it is for you to be able to see and touch our costumes in person. Even better, being able to experience the flow of a contemporary dress, the shimmer of sequins, and the movement of fringe by having models bring the costumes to life! This season, we strategically placed a number of Curtain Call hosted costume preview shows throughout the country for your convenience.

    Why should you attend a Curtain Call hosted event?CCWelcomesYou-2016
    • Get an exclusive, in-person look at our new 2018 Curtain Call®, Perform®, and NX3® Collections
    • Meet your regional Relationship Manager
    • Learn about our Curtain Call for Class® program and see the latest collection
    • Come alone or bring your whole team for a costume planning event
    • Mix and mingle with fellow dance enthusiasts and dance studio owners
    • Learn about our Curtain Call Rewards program

    NEW this season… if you attend a Curtain Call hosted* event you may be eligible for a 5% Show Bonus! This show bonus, Curtain Call Cash, can be earned on all orders over $1,000 placed by November 27, 2017 and is in addition to any eligible discount! Learn more about this exclusive offer!

    If you’re not able to visit us at one of our hosted shows, stop by and visit us at one of the four UDMA events!

    For details about our Curtain Call hosted shows and to RSVP, view our Upcoming Events!

    We look forward to seeing you soon!

  • Rescuing you from an “Oops!” moment

    It’s that time of year again, and you’re starting to run into problems.

    • Did another company let you down?
    • Does the style you ordered not fit?
    • Did you forget to order for an entire class?
    • Are your costumes stuck in customs?
    • Did someone enroll at the last minute?
    • Do you need accessories and props?

    These moments of panic create additional stress during an already hectic time of year.  But no matter how well we plan, surprises will always come up.  “Oops!” moments happen, but they can be less painful when you have trusted help standing by.

    With a wide array of styles, colors and sizes in stock and ready to ship in two business days or less, you won’t have to settle for something less than perfect for your performance. To make last minute shopping even easier, you can view live inventory of all styles online, so you don’t have to call and guess what may be available.

    Accessories complete the look and add extra pizzazz to every performance, but they are also the easiest things to forget or lose! It’s exactly that reason that we stock thousands of hats, gloves, headbands and hair accessories.

    We know you work hard…but when the unexpected occurs—and it often does—we can help you find the answer.  If you can’t find what you’re looking for online, our team of relationship managers and customer service representatives would love to add extra assistance.

    Can’t find what you’re looking for in stock? Our customer valued record of 100% on time shipping does not go unnoticed during this busy time of the season and we offer one of the shortest lead times for items not in stock.

    So spend your time focusing on the many other details that must come together for the 2015 performance season and trust every “Oops!” to us. Learn more about our in stock availability (and even score some discounts).

     

  • Traditional Meets New Age: Relationship Managers Rely on “Personal Touch”

    Author: Ashley Zimmerman

    In a world that’s increasingly high-tech, with so many impersonal interactions taking place via email, text messages, and social media, it’s nice to take a step back and connect with people on a personal level. Curtain Call’s relationship managers do just that.

    One thing that really differentiates us from other organizations—not only in our industry, but also in many others—is our focus on building personal connections. We really get to know our customers, we pride ourselves in serving as their advocates and we absolutely love being there to brainstorm new ideas with them.

    From talking about ideas that make a performance really special, to making sure that everything arrives as planned and on time. From following up after the show to hear about how it went, to discovering new opportunities to not only meet—but exceed—customer expectations. These personal connections are priceless both to us and our customers.

    I’m one of 12 dance relationship managers at Perform Group. We’re your voice to the company—to design, to customer service, to the president of our company! One of the favorite parts of our job is getting feedback from our customers to understand their pain points and to help remove them.
    We are trained ballerinas, competition dancers, and hip-hop street dancers. From picking out costumes to discovering new industry innovations to make their businesses run efficiently and successfully, we work as a team to ensure the best experiences for our clients.

    We also understand their customers. And, because we’ve worked with clients all around the country for 45 years, we’re able to bring our clients best practice ideas and emerging examples of what we’ve seen work for other dance studio owners.

    Our relationship managers are all about personal touch so once you’ve browsed through our costume options—in one of our exquisite hard copy catalogs, or online—we love to brainstorm with you about how we can help make your next performance memorable. We’ll work with you to make sure that no details are left to chance, that your deadlines are met and that your order is exactly as you expected.

    We also like to hear from you after the performance. That’s when we often learn the most about your needs and how we can deliver even more value the next time around.

    If you’re one of our customers, and are comfortable sharing a story, please do. Even if you’re not a customer yet, we’d love to hear from you! Share your comments below, or give us a call. We’re here to help. It’s what we love to do!

    Feel free to take some time to learn more about our Relationship Managers.

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