Tag Archives: Service

  • Get the Most Out of Your Customer Service Experience

    From costume ordering to costume sizing, and first-time customers to life-long customers. No matter the topic of discussion, you have their full and undivided attention. You may know them as the Customer Service Team, but we prefer to them as the heroes behind the phone!

    Our Customer Service Representatives take the time to help each and every caller. They are happy to chat, well-educated on dance industry trends, and continuously thinking of creative ways to help each customer reach a solution. Even if reaching that resolution takes five minutes or five hours, you will never be rushed!

    We spoke to Vicky, Customer Service Manager, along with Brittni and Angela, Customer Service Representatives, to collect their best kept secrets. Now, we would like to share with you, tips and tricks to getting the most out of your conversation with customer service.CS-telephone

    What is the most efficient way to reach Customer Service?

    Give us a call (1-888-808-0801) or send us an email [email protected]. These options allow the ability to directly reach a customer service representative. Whereas, all other forms of communication, may hold up communication process. For instance, attempts to reach customer service via social media channels, may delay our response time.

    When is the best time of day to chat with Customer Service?

    Morning 9:00 am EST – 11:00 am EST, we seem to get very busy during lunch hours.

    What should customers know when reaching out to Customer Service?

    Introduce yourself! We love talking to our customers!
    Before we can help any customer we must be speaking directly with the studio contact assigned to your account. If your studio contact needs to be updated, no problem, we will help.
    To verify we are speaking to the correct person, we need to know one of the following: customer number, studio name, billing zip code, or studio phone number.
    Knowing the purpose of your call and details of what you need assistance with, is always helpful. For instance, if you have a question regarding a costume, it helps to know the style number, color, and name prior to calling. We will handle the rest!

    What is new for Curtain Call Customer Service?

    Call Back Feature

    No more music! We understand everyone is busy and may not have the time to be waiting on hold listening to our catchy tunes. So to help, we created our Call Back Feature. When we receive your call, you have the option to receive a call back when the line becomes available. We add your call to our queue and alleviate your time spent waiting. More than 50% of our customers are currently utilizing our Call Back Feature and 100% of those customers are able to use their time waiting wisely.

    Extended Hours

    It’s busy season! During the months of January and February 2018, our Customer Service Representatives will be available Monday – Friday from 9:00 am EST – 7:00 pm EST. Come March, we will be available during our regular hours Monday – Friday from 9:00 am EST – 5:30 pm EST.

    There is no right question or right way to ask. Our Customer Service Team is always ready to help in any way, no matter the size or uniqueness of your issue. They are continuously working to do our very best to satisfy our customers. Feel free to call about your little questions. Even if they may seem silly, that’s what we are here for!

  • Business Checklist for Dance Studio Owners - Q2

    It's hard to believe that the first quarter of 2016 is already behind us! While you are likely busy finalizing details and preparing for your end of season performances, we tapped our team of experts and compiled a helpful list of to-dos to make sure you don't miss a beat this spring.

    Q2--Business-Tips-Checklist2 2nd Quarter Business Checklist for Dance Studio Owners
  • New Year, New Blog

    Curtain-Call-2016-BlogFriends of Curtain Call,

    Happy New Year! 2016 is already off to an exciting start: our model casting calls are in full force (and the talent is incredible!). It was recently announced that Dirty Dancing will be revived for the small screen this year, Flesh & Bone was nominated for several Golden Globes and So You Think You Can Dance is celebrating its tenth birthday. Yes, I think this will be an exciting year for dance, indeed.

    We at Curtain Call don’t like to sit in the wings as exciting things happen—we like to stand with you at center stage. That’s why our New Year’s resolution is to not only provide you with the best dance costumes and service, but to also provide business and dance tips that all studio owners, dance teachers and dancers can use.

    It is with great pleasure that I officially mark the relaunch of the Curtain Call blog. Here you will find insights into topics like: costume design trends, how to prepare for each dance season, best business practices for studios, dance culture and exciting developments in the dance world. We would love to serve as a trusted resource to you on these topics.

    We hope you’ll follow along with our blog and be an active member of our community as we discuss various topics that are important to all dancers and dance lovers. I encourage you to comment on these blogs and share your insights and questions.

    Keep dancing,
    Tighe

    Follow us on Facebook, Twitter, Instagram and Pinterest.

  • Traditional Meets New Age: Relationship Managers Rely on “Personal Touch”

    Author: Ashley Zimmerman

    In a world that’s increasingly high-tech, with so many impersonal interactions taking place via email, text messages, and social media, it’s nice to take a step back and connect with people on a personal level. Curtain Call’s relationship managers do just that.

    One thing that really differentiates us from other organizations—not only in our industry, but also in many others—is our focus on building personal connections. We really get to know our customers, we pride ourselves in serving as their advocates and we absolutely love being there to brainstorm new ideas with them.

    From talking about ideas that make a performance really special, to making sure that everything arrives as planned and on time. From following up after the show to hear about how it went, to discovering new opportunities to not only meet—but exceed—customer expectations. These personal connections are priceless both to us and our customers.

    I’m one of 12 dance relationship managers at Perform Group. We’re your voice to the company—to design, to customer service, to the president of our company! One of the favorite parts of our job is getting feedback from our customers to understand their pain points and to help remove them.
    We are trained ballerinas, competition dancers, and hip-hop street dancers. From picking out costumes to discovering new industry innovations to make their businesses run efficiently and successfully, we work as a team to ensure the best experiences for our clients.

    We also understand their customers. And, because we’ve worked with clients all around the country for 45 years, we’re able to bring our clients best practice ideas and emerging examples of what we’ve seen work for other dance studio owners.

    Our relationship managers are all about personal touch so once you’ve browsed through our costume options—in one of our exquisite hard copy catalogs, or online—we love to brainstorm with you about how we can help make your next performance memorable. We’ll work with you to make sure that no details are left to chance, that your deadlines are met and that your order is exactly as you expected.

    We also like to hear from you after the performance. That’s when we often learn the most about your needs and how we can deliver even more value the next time around.

    If you’re one of our customers, and are comfortable sharing a story, please do. Even if you’re not a customer yet, we’d love to hear from you! Share your comments below, or give us a call. We’re here to help. It’s what we love to do!

    Feel free to take some time to learn more about our Relationship Managers.

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