Cancellations, Exchanges & Returns
Any cancellations to garments must be made within 1 week of the order date. There is a $5.00 charge for each cancellation. New sizes or additions will be treated as a new order with shipping and handling charges and processed with current ship week. We are unable to accept any cancellations, returns or exchanges on: Classical Ballet styles which require skirt length, custom garments, guys’ special order tops, made-to-order accessories, fabric trims, special order costumes, and special order sizes (such as 2XL and 3XL).
A) Garments may be returned for size exchange only. There will be a $4.00 processing fee per garment. We cannot accept returns for credit or refund.
B) A Return Authorization Label (RA) must be requested from Customer Service for ALL returns within 3 weeks of receipt of shipment.
C) RAs are allocated for specific items and amounts authorized only. Extra items added to the RA will be returned to the sender at the sender’s expense. We must receive the return by the “void” date noted on the RA. No additional RAs will be issued if the “void” date has expired.
D) RA must be displayed on the outside of the package or it will be refused.
E) All exchanges will be treated as a new order with normal production time. These are not subject to shipping and handling charges. All customers outside the United States are subject to shipping charges on exchange orders.
F) Payment for exchanges is due at the time the order is placed (payable by certified check, money order or credit card). When the return is received, credit will be issued in the form of the original payment.
G) If your costume is received defective from us, we will replace it with the same style, size, and color. When possible, you may be asked to provide a photo of the defect so that we can determine the best course of action.
H) Send only the costume to be exchanged with its INCLUDED accessories. Do not include optional accessories that have been purchased as separate items.
I) If the costume has been altered in any way, we cannot accept the return. Alterations include, but are not limited to, alterations to costume, content ticket removed or written on, or open tights, undergarments, or accessories.