Call Customer Service
888-808-0801

Frequently Asked Questions

Customer/Account Information
Ordering Information
Shipping Information
Returns and Exchanges
Product Information


 

Customer/Account Information
How Do I Become a Customer?
Please provide us with the following information via our online form, email at [email protected], or fax to 1-800-839-1039.

1. If you are a studio, we require either a) voided business check (business address must be printed on check), b) Copy of voided imprinted deposit slip, c) Copy of business license, d) Studio website (must be submitted from owner's email address. We must be able to verify the contact opening the account via the provided website.)

2. If you are a public or private school, we require a letter on official school letterhead (can be scanned) with the school's address imprinted on it stating the school would like to open an account. The letter should include contact information of individuals authorized to use the account and be signed by the director of the department. 

3. If you are a church, we require either a) letter on official church letterhead (can be scanned) with the church's address imprinted on it stating the church would like to open an account. The letter should include contact information of individuals authorized to use the account and be signed by the minister. b) a church bulletin (with address) that shows proof of a dance program. 

4. If you have a valid tax exemption form, please upload or email a copy so we can be sure tax is applied correctly to your orders. 

Please note we request this information to establish the authenticity of each studio, school or chuch that applies to us. By doing this we can ensure our confidential prices are only shown to studios and dance programs.

If you have any questions, please contact our Customer Service department at 1-888-808-0801.
 
How Can I Receive a Catalog?

Register to become a customer, or call us at 1-888-808-0801.


How Can I Make Changes to My Account?
By Phone: 
717-852-6910 or Toll Free 1-888-808-0801. Sorry, no collect calls.
By Fax:
717-852-6995 or Toll Free 1-800-839-1039
By Email:
[email protected] 
By Mail:
 
Curtain Call®
333 East Seventh Avenue
York, PA 17404-2144
You can also change your password online.  We're sorry, but for all name and email address changes, please contact our Customer Service Department at 1-888-808-0801.
 
Ordering Information
How Do I Place an Order?
By Phone: 
717-852-6910 or Toll Free 1-888-808-0801. Sorry, no collect calls.
By Fax:
717-852-6995 or Toll Free 1-800-839-1039
Remember to include your customer number on all pages of the order form. 
By Email:
[email protected] 
By Mail:
 
Curtain Call®
333 East Seventh Avenue
York, PA 17404-2144

How Do I Place an Order for Warm-ups?
By Fax:
717-852-6995 or Toll Free 1-800-839-1039
Remember to include your customer number on all pages of the order form. 
By Email: 
[email protected] 
If you have any questions, please contact our Customer Service department at 1-888-808-0801.
 
What Items Qualify for Discounts?
Curtain Call®, NX3®, and Perform styles may be combined together and all qualify for our Early Buy and Volume Discounts. Discounts do not apply to Clearance merchandise, Capezio, Ovation, Perform Custom garments or Pastry shoes. Capezio, Ovation and Pastry do count towards your overall discount threshold. 

 

Will I Be Charged Sales Tax?

Yes. We are registered to collect your state/local Sales/Use tax. For orders online, we will add the applicable Sales/Use tax to your order. For orders by mail or fax, please calculate and add the state/local Sales/Use tax to the taxable line items on your order (merchandise, shipping & handling, etc.). The tax rate is based on the ship to address on your order. If you are uncertain which items are taxable or unsure of your tax rate, please feel free to check the box on the order form and we will calculate the Sales/Use tax for you. If you are Sales/Use tax exempt, please submit your Sales/Use Tax Exemption Certificate with your order. Once filed, we will no longer add tax to your orders.

Do You Offer Any Discounts?
Yes! You can review details about our discount structure here.

What Are My Payment Methods and Options?
No order is considered valid, and therefore cannot be processed, until the deposit is received. If ordering from the U.S.A., full payment or a minimum 33% deposit is required to process your order. A 50% deposit is required for custom orders. Fully in stock orders must be paid in full as your order will ship in 2-3 business days. If your order is not paid in full 2 weeks prior to your ship week, your order will not ship. If ordering from outside the U.S.A., full payment in U.S. funds must accompany your order. Use certified check, money order or credit cards as described below.
  • Visa, MasterCard, Discover or American Express are accepted. Your account will be charged upon the receipt of your order.
  • One Check or Money Order made payable to Curtain Call or Perform Group, LLC. There will be a $35.00 charge to your account for any check returned by your bank for insufficient funds, and no discount will be allowed.
  • We accept signed Purchase Orders from private/public schools, colleges, Y’s, or recreational departments for net 30 billing.
  • A service charge of 1.5% per month will be applied on all past due invoices (1.5% per month is equal to 18% per annum). If past due account is placed with a collection agency, customer is responsible for any and all charges resulting from collection effort.

How Do I Apply Curtain Call for Class Points and Special Discounts to My Order?
Please call Customer Service at 1-888-808-0801. Or simply choose "points" as your payment method when you checkout! If your Curtain Call for Class points total exceeds your order total, no payment information is required. If you still have a balance remaining after points, you will be required to enter credit card information. You can check the amount of points you have available for use online under the "store credit" option under your account.

Can I Make Changes to My Order?
If you are requesting a change to your order within 1 week of the order date, call Customer Service at 1-888-808-0801.
Note: Changes to your order could affect the ship week assigned to your order. Any cancellations to your order will be charged a $5.00 processing fee.

Can I Cancel My Order?
Any cancellations to garments must be made within 1 week of the order date. There is a $5.00 charge for each cancellation. New sizes or additions will be treated as a new order with shipping and handling charges and processed with the current ship week. We are unable to accept any cancellations, returns, or exchanges on: Clearance merchandise, Classical Ballet styles which require skirt length, custom garments, guys' special order tops, made-to-order accessories, fabric, trims, special order costumes, and special order sizes (noted in price list).


What Do I Do if My Credit Card Will Not Process?

There are many reasons why a card may be rejected. The most common reasons are insufficient funds, irregular usage on the card, and daily spending limits on the card.
In some cases, your bank may require additional authorization to accept web-based transactions. If you don't typically make large purchases, the best thing to do is to call your bank prior to placing your order to ensure funds are available and notify them you will be making a transaction outside of your spending pattern.
If your card keeps getting rejected, please contact your bank and ask them about the transaction.

Can I Track My Order Status?
Your order will ship on or before the date of the ship week assigned to your order. We will provide the email address on file with a UPS tracking number once the order has shipped.

Shipping Information
Can I Receive My Order Before the Current Ship Week?
Only if the items are in stock; call Customer Service at 1-888-808-0801 to check for stock or ask about partial shipping options.
 
Can You Ship Internationally?
Please review our International Shipping policy.
Note: Only U.S. and Canadian orders are accepted online.


Can I partial ship my order?
Partial shipping is now available during check out online or you can request this option when placing your order with Customer Service. Learn more about the partial shipping guidelines.



Returns and Exchanges

Do You Accept Returns and Exchanges?
Garments may be returned for size exchange only. There will be a $4.00 processing fee per garment. We cannot accept returns for credit or refund.
We are unable to accept any cancellations, returns, or exchanges on: Clearance merchandise, Classical Ballet styles which require skirt length, custom garments, guys' special order tops, made-to-order accessories, fabric, trims, special order costumes, and special order sizes (noted in price list).
For more information, please review our full cancellation, exchange, and return policy here.

Product Information

Is Your Sizing Comparable to Street Sizing?
No; please reference our size charts.
 
Why Is the California Proposition 65 Sticker on My Costume?
In accordance with California state law, Proposition 65 intended that all Californians have a right to know when they may be exposed to chemicals that cause cancer or reproductive harm. All of our products have been through rigorous testing for chemical compliance and all of our products are compliant with Federal law. Proposition 65 does not delineate between what is naturally occurring versus what is artificially added. The California Proposition 65 levels are 30 times below FDA standards.