Call Customer Service
888-808-0801

Privacy Statement

Protecting your private information is our priority. This Statement of Privacy applies to curtaincallcostumes.com, curtaincallforclass.com, alphafactor.com, training.alphafactor.com and Perform Group LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Perform Group LLC include all ecommerce entities under Perform Group LLC. By using any Perform Group website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our site, Perform Group may collect personally identifiable information, such as your:

  • First & Last Name
  • Business Name and/or Employer
  • Shipping & Billing Addresses
  • Email Address
  • Phone Number
  • Job Title

If you purchase Perform Group's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Failure to provide such requested and reasonable information may result in our inability to complete your order or transaction.

The above information is given voluntarily by users who are interacting with our site.

Perform Group may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender
  • Race
  • Household Income
  • Personal Interests

You may be required to provide certain personal information to us when you elect to use certain products or services available on the site. These may include: (a) registering for an account on our site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Please note, all accounts on our website must be approved by the account owner before we activate the account.

Additional information we collect automatically includes:

  • Your IP address and domain
  • The date, time and duration of your visit(s) to our website
  • Your browser and operating system
  • Additional information about your computer/device and browsing history
  • Tracked behavior, which tells us when pages are viewed after interacting with an email or banner ad

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at www.google.com/policies/privacy, and you can learn how Google uses data when you use our partners' sites or apps at www.google.com/policies/privacy/partners

Additionally, we use Google’s Search Console to help us understand how our website appears in search results and which search terms users are entering before they click on our website in a search engine results page.

 

Use of your Personal Information

Perform Group collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Perform Group may also use your personally identifiable information to inform you of other products or services available from Perform Group and its affiliates.

 

Sharing Information with Third Parties

Perform Group does not sell, rent or lease its customer lists or personal data to third parties.

Perform Group may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Perform Group may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Perform Group, and they are required to maintain the confidentiality of your information.

Perform Group may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Perform Group or the site; (b) protect and defend the rights or property of Perform Group; and/or (c) act under exigent circumstances to protect the personal safety of users of Perform Group, or the public.

 

Tracking User Behavior

Perform Group may keep track of the websites and pages our users visit within Perform Group, in order to determine what Perform Group services are the most popular. This data is used to deliver customized content and advertising within Perform Group to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Perform Group. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Perform Group website.

 

Use of Cookies

The Perform Group website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Perform Group pages, or register with Perform Group site or services, a cookie helps Perform Group to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Perform Group website, the information you previously provided can be retrieved, so you can easily use the Perform Group features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Perform Group services or websites you visit.

You may wish to visit www.aboutcookies.org. You will find details of how to modify browser settings and/or delete cookies from your computer, as well as more general information about cookies.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Security of your Personal Information

Perform Group secures your personal information from unauthorized access, use, or disclosure. Perform Group uses the following methods for this purpose:

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

 

Children Under Thirteen

You must be thirteen years of age or older to use our website. Perform Group does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

Disconnecting your Perform Group Account from Third Party Websites

You will be able to connect your Perform Group account to third party accounts, such as when you “Share this page” via social media or email. BY CONNECTING YOUR PERFORM GROUP ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may also contact us via email or telephone.

 

E-mail Communications

From time to time, Perform Group may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Perform Group or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Perform Group, you may opt out of such communications by clicking the 'Unsubscribe' link, or by replying STOP.

We share your information with third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our products, services or the website.

 

SMS Communications

From time to time, Perform Group may contact you via a text message for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open a text message from Perform Group or click on a link therein. This is an opt-in messaging format, whereas you sign up to receive the messages.

If you would like to stop receiving marketing or promotional communications via SMS messaging from Perform Group, you may cancel such communications by replying STOP.

We share your information with third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our products, services or the website.

 

How We Share Your Information

We share your information with our core service providers and third-party platforms as required for our business to function; for example, picking, packaging and processing orders, fulfilling deliveries, customer support, fraud detection, credit risk reduction checks, IT systems support, and internal audits.

If you choose to provide feedback on your transaction, such as leaving a product review, we will share your information with a third party feedback site who will capture your feedback on transactions which we use to enhance our product lines and customer service.

Your information may be processed by a third party in order to maintain the functionality of our site and customer database.

In the event that you add items to your cart but do not complete a transaction, we use a third party provider that will automatically send you an e-mail to remind you that there are items in your cart.

While you are a member of our mailing list we may share your information with trusted non-core service providers, such as marketing partners we have carefully selected to deliver incentives to participate in offers, polls, surveys, analysis or research, all of which assist us in enhancing our services. They are not permitted to use your information after you unsubscribe.

If you make an inquiry to the customer services team via email or telephone, the details of your inquiry will be securely stored against your customer record in our helpdesk system. This allows us to accurately respond to your query in a timely manner, and keep a record of responses that have been given. We record customer service calls and store the audio logs in our helpdesk system. Our practice is to pause recording while any payment information is exchanged.

We also use services offered by Google, Springbot, AdRoll, social media and other similar platforms to better tailor our marketing communications and for targeted advertising. We also receive insights from these platforms about the effectiveness of our advertising campaigns which you experience on our site and across multiple online channels; this helps to better serve users with relevant content.

 

For European Visitors

Your personal information will be transmitted to countries outside of the EU, including the United States. If your personal data is transferred outside the EU to third party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the EU.

You have rights under the GDPR. Perform Group will always fully respect your rights regarding the processing of your personal data, and has provided below contact details if you have any concerns or questions regarding how we process your data, or if you wish to exercise any rights you have under the GDPR.

Your rights include:

  1. The right to be informed; this means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.
  2. The right of access; this is your right to see what data is held about you.
  3. The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some way.
  4. The right to erasure; under certain circumstances you can ask for your personal data to be deleted.
  5. The right to restrict processing; this is the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.
  6. The right to data portability; you have the right to ask for any data collected/supplied about you to be provided in a structured, commonly used, and machine-readable format.
  7. The right to object; you have the right to object to further processing of their data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.
  8. Rights in relation to automated decision making and profiling; you have the right not to be subject to a decision based solely on automated processing.

 

For California Visitors

Under the CCPA, California residents will be granted five consumer rights in which Perform Group will uphold upon request. These rights include:

  1. The right to know which personal information is being collected
  2. The right to know if personal data is being sold or shared, and to whom
  3. The right to object to the sale of personal data
  4. The right to request the deletion of your personal data and content you’ve posted; information will be deleted if no exception applies
  5. The right to access one's own personal information
  6. The right to equal service and price, even for consumers who exercise their privacy rights

Perform Group will always fully respect your rights regarding the processing of your personal data, and has provided below contact details if you have any concerns or questions regarding how we process your data, or if you wish to exercise any rights you have under the CCPA.

 

How Long We May Keep Your Information

We retain the information you provide for the following periods:

  • for as long as you receive marketing information;
  • for as long as your account is being used, and for a reasonable period thereafter;
  • in the case of any contact you may have with our customer services team for as long as is necessary to provide support-related reports and trend analysis;
  • for as long as may be permitted to support legitimate business functions, or as required under applicable law;
  • for as long as we deem necessary to track previous order history.

 

Changes to this Statement

Perform Group reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the site and/or services available through this site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact Information

Perform Group welcomes your questions or comments regarding this Statement of Privacy. If you believe that Perform Group has not adhered to this Statement, please contact Perform Group at:

Perform Group LLC

333 East 7th Avenue

York, Pennsylvania 17404

Email Address:

[email protected]

Telephone number:

(717) 852-6900